Local Falcon's Reviews Analysis Reports are powerful enough on their own, but did you know you can get even more out of them using Falcon Assist, Local Falcon's built-in AI copilot?
With Falcon Assist, you can discuss any Reviews Analysis Report in detail, asking specific questions to get exactly the insights you're looking for.
In this guide, we'll show you how to chat with Falcon Assist about a Reviews Analysis Report to better understand customer review content trends, turning them into actionable insights that can help you optimize your business, get better reviews, and boost local search performance along the way!
How To Get Insights into Reviews Analysis Reports with Falcon Assist
The first step towards using Reviews Analysis Reports and Falcon Assist to gain valuable insights into customer review content trends is to use the Reviews Analysis tool to generate a report.
After you've done that, copy the report URL, then jump on over to Falcon Assist to start a conversation about the report. Start by saying something like, "I would like to discuss this Reviews Analysis Report [URL]." Falcon Assist will immediately pull up an overview of the report details and ask how it can help.
Next, try telling Falcon Assist to do something like, "Give me a list of topics or issues that reviews discuss."
Here's an example of what Falcon Assist's response to that command might look like for an auto repair business:
These insights alone can give you some great ideas about what to work on to improve the business's service and reviews, but let's take it a step further by asking Falcon Assist something like, "Can you tell me approximately what percentage of reviews talk about each of those?"
Here's what the response to that could look like:
Armed with these more in-depth insights, not only do you know what issues the business needs to address to improve its reviews, but you also know which ones you should prioritize. In this case, long wait times are more frequently mentioned than payment system issues, so it would be a good idea to try and improve the speed of service first.
But you don't have to stop there; now that you know what issues to prioritize, you can even ask Falcon Assist how to fix them. Try asking something like, "What could the business do to improve long wait times?"
Falcon Assist would then provide a list of actionable suggestions, something like this:
Now you have some action items to get started on based on customer review content trends, but this is just the beginning. You can keep talking with Falcon Assist as much as you need to get the ball rolling, and come back whenever you need additional insights or suggestions.
Remember to schedule recurring Reviews Analysis Reports, so you can get new actionable data as you make improvements and collect more reviews.
Wrapping Up
Local Falcon's AI-powered Reviews Analysis Reports and Falcon Assist are redefining how businesses can leverage customer reviews to drive meaningful change. Falcon Assist enables users to gain conversational insights based on review analysis data, going beyond identifying trends to uncover tailored solutions for your unique challenges.
Falcon Assist provides targeted recommendations that make a tangible difference. What sets these insights apart is their deep connection to real customer feedback. Instead of relying on guesswork, businesses can prioritize improvements that matter most to their customers, increasing satisfaction, improving reviews, and boosting local search rankings. This precision ensures every change delivers maximum impact, aligning perfectly with customer expectations.
Start exploring the power of Reviews Analysis Reports and Falcon Assist today; because understanding your clientele by analyzing customer review content is the first step toward exceeding their expectations and driving long-term business (and local SEO) success!
