Local Falcon is a different way of visualizing ranking data in local search. Below is a list of answers to our most frequently asked questions. For even deeper learning, you can always check out our knowledge base as well.
Answers for:
What payment methods do you accept?
We can process payments through credit cards, ACH/Bank Accounts, Apple Pay, Google Pay, and Amazon Pay.
What pricing plans are available?
To provide as much flexibility to our clients as possible, we offer four retail packages, four enterprise packages, annual packages for both, and a pay-as-you-go system. Credits in the annual packages do not expire until the end of your billing year, credits in the monthly package plans expire at the end of the billing month, and individual credit purchases do not expire and will stay in your account until they are used. The details of each pricing plan are available here when logged in (although we have a public pricing page as well for those who haven't made an account yet).
How do I cancel my account?
To cancel your subscription, click the "cancel subscription" button available on this page. Your existing monthly credits will be available for use until the end of your billing month. If you have any individual credits left in your account, those will not expire and will still be available to you after the end of your billing month.
Note: By canceling your credit package, at the end of your billing month your payment method will remain on file and your Local Falcon account will downgrade to "pay as you go" (with no recurring monthly credit package charges). This is done in order to accommodate any Auto Scans you may have set up. In order to remove a payment method entirely, all packages must be in a state of cancellation or fully cancelled.
Do you have a yearly price instead of pay as you go?
Yes. In addition to our monthly subscription packages, you may also elect to purchase an annual package, where your credits do not expire each month (instead, this happens only once per year). In addition to this, annual and enterprise users will enjoy virtually unlimited access to Falcon Assist, Local Falcon's AI assistant.
What options are there if I keep running out of credits?
You can enable auto-recharge or upgrade to one of our retail or enterprise packages. We would also highly recommend you consider moving to an annual package, because you will get a full year's worth of credits immediately (and those credits do not expire until the end of your yearly billing cycle).
Pay-as-you-go credits purchased through auto-recharge have the benefit of not expiring. However, we're continuously adding new features, so your credits won't go to waste if you upgrade your monthly subscription!
If your needs exceed the number of credits in the available enterprise credit packages, you can email us at account [at] localfalcon.com for a custom pricing package.
What is the Credits Explorer?
Local Falcon's Credits Explorer tool gives you a high-level overview of your credit usage, breaking down what types of scans your credits are going towards for a selected time period, including forecasting your credit usage for upcoming scheduled scans.
Are annual subscription tiers the same as monthly subscription levels?
Although the same subscription tiers are available for both annual and monthly subscribers, annual subscriptions offer some additional features at lower tiers that monthly subscribers don't get access to.
How do I know if I have enough credits for all the scans I want to run?
Go to "Credits Explorer" in the "Billing" drop-down from your account dashboard to see how many credits you have remaining and what your predicted credit usage is for upcoming scans.
If you don't have enough credits, the Credits Explorer tool will let you know and you can purchase more credits or change your subscription level accordingly.
Does Local Falcon offer annual subscriptions?
Yes! Local Falcon offers a number of annual credit packages, which are the most cost-effective way to use Local Falcon.
What is a "credit" in Local Falcon?
One credit is one data point (we call the map pins used on the geo-grid "data points"). If you are running a 5x5 scan, you will have used 25 credits.
Is there any way to make my Local Falcon credits roll over to the next month?
You can prevent your unused credits from going to waste by signing up for an annual credit package. That way, your credits only expire a year from the date you signed up for an annual subscription to Local Falcon.
How many credits will I need for Local Falcon?
To understand the number of credits you will need for Local Falcon, there are six variables to keep in-mind:
+ Grid Size (for example, a 7x7 grid is 49 credits).
+ Number of keywords you plan to scan (the average user typically scans about 10 keywords).
+ Number of locations you want to scan (keep in mind you may also want to schedule dedicated scans for competitor's listings as well).
+ Whether or not you would like to use Falcon AI for scan report analysis and recommendations (the average user adds Falcon AI on their listing scans, but not on competitors; also keep in-mind Falcon AI is just 25 credits per scan report).
+ The platforms you plan to track your rank on (Google and Apple).
+ The frequency of how often you want to run your scans (we recommend either weekly or bi-weekly to get a good trend analysis).
Once you've determined what makes the most sense, take a look at the packages on our pricing page. Keep in mind you may want to leave some extra room for experiments and one-off scans as well!
Are there special annual Local Falcon credit packages available for enterprise clients?
Yes, Local Falcon offers a range of annual enterprise credit packages for large enterprises that need significantly more credits than our standard annual subscription packages offer.
Does Local Falcon have 3D Secure integration?
Yes, Local Falcon allows online credit card payments through the Stripe system using the 3D Secure protocol for two-factor authentication. This ensures that users in countries where 3DS authentication is required can sign up for Local Falcon and make payments without any issues.
