What does "Review Quality Score" mean in the Reviews Analysis Report?

Focuses on the qualitative aspects of a business's Google reviews, taking into account three key sub-metrics: rating percentage, responded to percentage, and review freshness.

Rating Percentage
We use an exponential decay function to emphasize high ratings: 5 stars get 100%, 4.5 stars get 95%, 4 stars get 80%, 3.5 stars get 50%, and 3 stars or below get 0%.

Responded to Percentage
Responding to every review, regardless of rating, shows that a business values its customers' feedback. The score rewards businesses that actively respond to a high percentage of reviews, with a 100% response rate receiving the maximum score.

Review Freshness
Fresh reviews provide an up-to-date view of a business's quality. We use an exponential decay function to calculate the score: reviews from the last day get 100% weight, within a week get 80%, and those older than 30 days get minimal weight.

Categorized in: Review Analysis